If a team member is emotionally hijacked, which is necessary before you speak to them?

When a team member is emotionally hijacked, it means they are experiencing a strong emotional reaction that can cloud their judgment and ability to respond effectively. In this state, it is critical to allow them time to normalize before engaging in a conversation. This time helps them regain composure and return to a more rational state of mind where they can be open to discussion.

During an emotional hijack, individuals might react defensively or irrationally, leading to misunderstandings or escalated tensions. Allowing them some space demonstrates understanding and empathy, which can be vital for effective communication and conflict resolution. Once they have had the opportunity to process their emotions, they will be more likely to engage constructively without the interference of overwhelming feelings.

Engaging with them immediately while they are still emotionally charged could lead to ineffective communication. Hence, ensuring they have the necessary time to normalize is essential for fruitful discussions and maintaining a positive team environment.