Underpinning contracts typically differ from SLAs in that they are usually what?

Underpinning contracts are agreements that provide the framework for specific services outlined in Service Level Agreements (SLAs). They serve to underpin the commitments made in the SLAs, which are often focused on measurable service levels. The fundamental difference lies in their nature: underpinning contracts tend to be more detailed and specific, outlining the exact obligations, responsibilities, and expectations that support the SLAs. This specificity helps ensure that the services delivered meet the agreed-upon standards and performance metrics, providing clarity and accountability for both parties involved.

In contrast, SLAs themselves may summarize essential aspects of service delivery without delving into the operational specifics that underpinning contracts cover. This level of detail in underpinning contracts creates a more robust legal and operational structure, which is vital in managing complex service agreements effectively.