What are the specific steps and tasks required to achieve objectives commonly referred to as?

The term used to describe the specific steps and tasks required to achieve objectives is "tactics." Tactics are the concrete methods and actions taken to implement larger strategies and plans effectively. When an organization has goals or objectives, the tactics outline how those goals will be accomplished through specific actions, resource allocation, and timelines. This level of planning is crucial because it translates broader strategies into actionable items that can be executed in the day-to-day operations of a support center or any organization.

Other terms like strategies and plans refer to broader frameworks. Strategies provide the overall direction and define what the organization aims to achieve in the long term, while plans encompass the comprehensive approach that includes both strategies and specific tactics. Policies generally set the guidelines or rules that govern decision-making and actions within an organization but do not detail specific tasks to accomplish objectives.