Which of the following is a core objective of Service Management Systems?

The core objective of Service Management Systems is to automate service management processes. This focus on automation is essential because it streamlines operations, reduces the potential for human error, and accelerates the delivery of services to customers. By automating processes, organizations can improve efficiency, ensure consistent service quality, and allow support staff to concentrate on more complex issues that require human intervention.

Automation of service management processes leads to better resource allocation and can enhance the overall customer experience, as services can be delivered more quickly and reliably. This objective aligns with the overarching aim of service management to enhance service delivery and provide better support to users.

While reducing the workforce, enhancing marketing strategies, and increasing product variety have their own importance in a business context, they are not primary objectives of Service Management Systems. These aspects could potentially be outcomes or considerations influenced by effective service management, but they do not encapsulate the core aim of automating and improving service processes.