Which processes does the support center execute to improve service delivery?

The correct answer highlights the importance of Incident Management and Request Fulfillment in enhancing service delivery within a support center. Incident Management focuses on restoring normal service operations as quickly as possible after an interruption, which minimizes impacts on the business and maintains service quality. By effectively managing incidents, the support center can ensure that customer issues are addressed promptly and efficiently.

Request Fulfillment involves handling user requests for various services, such as providing information or access to applications. A well-structured Request Fulfillment process is crucial for user satisfaction as it streamlines the way users can obtain what they need without unnecessary delays.

When these two processes are executed effectively, they directly contribute to improved customer experience, reduced downtime, and enhanced overall efficiency of service delivery in the support center.

The other options, while important in their own contexts, do not specifically target the immediate improvement of service delivery in the same direct manner as Incident Management and Request Fulfillment. For example, Service Design and Deployment focus on creating services that meet business needs, and Problem Management deals with identifying root causes of incidents, which is a more long-term approach to enhancing service quality rather than the immediate response and handling of service requests.