Which type of indicators are predictive in nature and help organizations make adjustments?

Leading indicators are predictive in nature, meaning they provide insight about future performance and trends before they happen. This type of indicator helps organizations identify potential challenges and opportunities, allowing for proactive adjustments to strategies and operations. For instance, if leading indicators suggest a decline in customer satisfaction, an organization can investigate and address the underlying issues before they negatively impact overall performance.

In contrast, lagging indicators reflect past performance and outcomes, providing information about what has already happened but not enabling proactive changes. Key and performance indicators may serve various purposes, but they don't specifically focus on predicting future trends or behaviors in the same way that leading indicators do. Therefore, leading indicators are essential for organizations that aim to stay ahead of the curve and adapt to changing environments effectively.